Course curriculum

    1. Printable Learner Guide | Positive Customer Experience

    1. Understanding Your Customers | Narrated Lesson

    2. Understanding Your Customers | Slides

    3. Module 1 | Practice Quiz — Understanding Customers

    1. Great Customer Service and Engagement | Narrated Lesson

    2. Great Customer Service and Engagement | Slides

    3. Module 2 | Practice Quiz — Service and Engagement

    1. Professionalism and Your Career | Narrated Lesson

    2. Professionalism and Your Career | Slides

    3. Module 3 | Practice Quiz — Professionalism

    1. Health, Safety and a Clean Environment | Narrated Lesson

    2. Health, Safety and a Clean Environment | Slides

    3. Module 4 | Practice Quiz — Safety and Risk

    1. Safeguarding Children and Adults at Risk | Narrated Lesson

    2. Safeguarding Children and Adults at Risk | Slides

    3. Module 5 | Practice Quiz — Safeguarding

About this course

  • Free
  • 21 lessons
  • 0.5 hours of video content

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